FAQs
Q: What’s the difference between the Boomer and the Vertical?
A: The Boomer is angled at 60° — you walk up and out of the water rather than climbing straight up. The Vertical is the classic straight-up-and-down style. Most of our customers go Boomer because it’s easier on knees and a lot more graceful coming out of the water, especially with wet feet.
Q: Which size do I need?
A: Measure from the top of your dock down to the waterline at average water height. Each step adds about 10.5″. You want enough steps so the bottom one sits roughly 12 inches under the water — that way you’ve got safe footing as you exit. When in doubt, size up.
Q: Folding or fixed?
A: Folding models flip up onto the dock when you’re not using them — great for storms, fluctuating water levels, or winter prep. The 6-step fixed model is built for taller docks where a folding mechanism isn’t needed.
Q: What’s the warranty?
A: 1-year limited warranty against manufacturing defects, backed by Aquadome — the manufacturer. We haven’t had any issues with anyone needing the warranty, but if you do, we’ll make it right.
Q: Can I install it myself?
A: Yes. It’s a two-person job, takes about 45 minutes, and the only tools you need are a tape measure, a 7/32″ hex driver, a 9/16″ wrench, and a square. The ladder bolts directly to the top surface of your wood dock with the included stainless lag screws.
Q: How do I take care of it?
A: Marine-safe, biodegradable, non-abrasive cleaner. Wipe with a soft rag, rinse with a hose. Skip the power washer — it can damage the cedar and the finish over time.
Q: What kind of dock does it work on?
A: Standard wood docks. The frame bolts onto the top decking with lag screws. If you have an aluminum, composite, or floating dock, message us before ordering and we’ll confirm fit.
Q: How fast will it ship?
A: Each ladder is hand-built to order at the Aquadome facility in Ontario. Typical lead time is 1 week to ship. Shipping is a flat $125 to anywhere in the contiguous US. If you need something quicker, please contact us.
